SAGA INSURANCE SUPPORT SERVICES

Yes. We are here to help, so if you're struggling with covering the cost of your insurance, please call us on the number listed in your policy documents or chat with us now .

We understand that lots of things can lead to financial difficulty – our friendly team will discuss your individual circumstances in order to assess your needs. This may include removing elements of cover you no longer require. Changes like this could reduce your premium, and making sure your details are up to date has the added benefit of enabling us to give you an accurate price at renewal. We may be able to review your monthly payment amounts or give you more time to make your payments.

It's important that you don't cancel your payments or Direct Debits as this could mean your policy is cancelled and you are uninsured. Please don't wait until you miss a payment to talk to us – we're always happy to talk things through with you and together we will be able to discuss what payment options are best for you.

If you’re feeling overwhelmed or that you can’t cope with your finances there is help available. Here are few of the non-for-profit organisations that could help you:

• Money Helper – For free, unbiased and easy-to-access money tools, information and advice, visit Money Helper online or phone 0800 138 7777.
• Citizens Advice – For advice and information on debt and other topics, visit your local Citizens Advice or go to their website.
• National Debtline – If you live in England, Wales or Scotland phone 0808 808 4000 or visit the National Debtline website for debt advice and information.
• Samaritans – The Samaritans can’t offer debt advice, but they can provide free and confidential help and wellbeing support to those in distress 24 hours a day, 365 days a year. You can call 116 123 or email jo@samaritans.org to get help if you’re struggling to cope with things.

Quite simply, we want to make things easier for you in whatever way we can, big or small.

What's most important is you have the best experience with us, every step of the way.

You can update your details about your personal circumstances as often as you like through our contact us page or you can chat with us now.

Yes, we can send most insurance documents to you in large print and braille – and in some cases audio too.

If you'd like to have your documents sent to you in one of these formats, please let us know on the Saga Insurance Support Services form, through our contact us page or chat with us now.

Once you've told how you want things sent to you, all your insurance policy correspondence will come that way – and you can change back at any time.

We will share your request across the Saga Group to ensure that, where possible, any other correspondence will be sent to you in the same way. We will always do our best to meet your needs or will let you know if it isn't possible.

We understand that losing a loved one is a very difficult time and the last thing you want to be doing is sorting out paperwork.

You can deal with things at your own pace with the online Saga Insurance Bereavement Service. There's information about what you need to know and what you need to do. You can give us details online if your loved one had home and/or car insurance with us.

We know that insurance can be complicated – some of the questions we ask can seem technical and might be difficult to understand. It’s important that you are comfortable and confident that your insurance meets your needs.

To help us help you:

• Don’t be worried about asking questions
• Don’t be afraid to ask us to repeat a question
• Please tell us if you need us to slow down or speak up or would like us to explain things in more detail
• If you would prefer us to speak to someone you trust who you would like to make decisions on your behalf, just let us know
• If a call becomes overwhelming, please let the caller handler know, and we’ll call you back once you’ve had a break.

If you'd prefer not to phone, you can Chat with us now.

To help keep your banking details secure when buying something from our website and your MySaga account, you might have to approve the payment with your bank (by your banking app or by text) before the transaction can be processed.

This is a process used by banks to ensure the safety of your money and protect you against the risk of fraud and scams when paying for products and services online.

The information you give us will be put on your record and stored on our secure systems. Where possible, we will share your details with our marketing departments in order to provide the best experience possible. This will not affect any marketing preferences you have already told us about.

We may share the information you give us across the Saga Group and, where required, with companies dealing with any claims you make. This is so they can treat you with the same consideration we do.

We will never pass on your details to other companies for marketing purposes.

You can read our privacy policy that explains how we protect your personal data.

We can remove the Saga Insurance Support Services information from your file whenever you want us to. Contact us or Chat with us now.

At Saga we do our very best to offer a range of services to help where we can, but we recognise you may need extra help.

There are some excellent external services that can provide further support, such as:

Stroke Association

Asthma + Lung Foundation

Scope

Royal British Legion

British Heart Foundation

Ageing Better UK

Mind

Vulnerability Registration Service

POhWER

Alzheimer's UK

Macmillan Cancer Support