Saga Magazine subscription terms and conditions
These terms and conditions (“Terms”) apply to anyone purchasing a subscription to Saga Magazine (“Magazine”).
Please read these terms carefully as they affect your legal rights. By purchasing a subscription to the Magazine, you agree that you will be bound by and will comply with these Terms.
You can contact us by emailing us at sagamagazine@subscription.co.uk or phoning us on 0800 904 7214.
These Terms were last updated on 27 January 2025.
1. WHO WE ARE
1.1. Your Subscription (defined in paragraph 2.1) is provided by Saga Publishing Limited (we, our, us), a company incorporated and registered in England and Wales with company number 02152564 whose registered office is at 3 Pancras Square, London, United Kingdom, N1C 4AG.
1.2. The terms you, your and yours when used in these Terms means you as the person or other legal entity taking out the Subscription.
2. PLACING AN ORDER AND YOUR SUBSCRIPTION
2.1. In taking out a subscription to the Saga Magazine (the “Subscription”), you are entering into a legal contract with us on these Terms. This includes use of the Subscription during any free trial period.
2.2. Our Subscriptions are available on an annual, six-monthly or quarterly basis in the following formats:
- print only
- digital only
- print and digital bundle
To benefit from our digital offer, you will need an Internet connection and one or more of the following: a PC or Mac computer/Tablet device/Android supported smartphone and/or Apple supported smartphone. We currently support the operating systems in Annex 2 attached to these Terms. It is your responsibility to check that your device is compatible with at least one of them.
Requirements may change at device level from time to time meaning you may need to use a different viewing device or update/amend your viewing device in order to continue enjoying your Subscription. However, if your viewing device no longer meets any new requirements and it is not possible to update your device, we will provide you with the option to cancel your Subscription and will refund in full any fees already paid which relate to the period after termination.
2.3. You can place an order for a Subscription using any one of the following methods:
- Post: Saga Publishing Limited, Tower House, Lathkill Street, Market Harborough, Leicestershire LE16 9EF
- Online: saga.co.uk/magazine (“Website”)
- Telephone: 0800 904 7214
2.4. When you place an order using one of the methods listed in paragraph 2.3, you are making an offer to take out a Subscription which, if accepted by us in accordance with paragraph 2.6, will result in a binding contract being formed between you and us on the provisions set out in these Terms. If you are acting on behalf of a legal entity (e.g. a company or a partnership), you confirm that you are authorised to purchase the Subscription and bind that legal entity to these Terms and, where required, references in these Terms to “you” shall be construed accordingly.
2.5. To place an order, you will be required to provide certain information about yourself, including your name, email address, telephone number and postal address, together with payment details and authorisation to charge payment to you (such information being the “Registration Data”). You agree to provide accurate, current and complete information about yourself and maintain and promptly update us of any changes to the Registration Data.
2.6. After you have placed an order, you will receive an email or letter acknowledging that your order has been received successfully and is being processed (“Order Confirmation”). The contract with us is formed on the date the Order Confirmation is issued by us. Your Subscription will commence on the date the next available print issue of the Magazine is first published (for ‘print only’) or on the date your digital Magazine is made available for your access (for ‘digital only’ and the ‘print and digital bundle’) (the “Start Date”).
3. PAYMENT
3.1. Subscription payments will be made to us in advance on an annual, six-monthly or quarterly basis (depending on the type of Subscription you choose):
Annual Subscriptions:
- For ‘print only’, payment will be taken annually in advance. The Subscription shall begin on the Start Date, entitling you to receive twelve (12) print issues of the Magazine;
- For ‘digital only’, payment will be taken annually in advance. The Subscription shall begin on the Start Date, entitling you to access the digital issues of the Magazine for twelve (12) months from the Start Date; or
- For ‘print and digital bundle’, payment will be taken annually in advance. The Subscription shall begin on the Start Date, entitling you to receive twelve (12) print issues of the Magazine and to access the digital issues of the Magazine for twelve (12) months from the Start Date;
Six-monthly Subscriptions:
- For ‘print only’, payment will be taken six-monthly in advance. The Subscription shall begin on the Start Date, entitling you to receive six (6) print issues of the Magazine;
- For ‘digital only’, payment will be taken six-monthly in advance. The Subscription shall begin on the Start Date, entitling you to access the digital issues of the Magazine for six (6) months from the Start Date; or
- For ‘print and digital bundle’, payment will be taken six-monthly in advance. The Subscription shall begin on the Start Date, entitling you to receive six (6) print issues of the Magazine and to access the digital issues of the Magazine for six (6) months from the Start Date.
Quarterly Subscriptions:
- For ‘print only’, payment will be taken quarterly in advance. The Subscription shall begin on the Start Date, entitling you to receive three (3) print issues of the Magazine;
- For ‘digital only’, payment will be taken quarterly in advance. The Subscription shall begin on the Start Date, entitling you to access the digital issues of the Magazine for three (3) months from the Start Date; or
- For ‘print and digital bundle’, payment will be taken quarterly in advance. The Subscription shall begin on the Start Date, entitling you to receive three (3) print issues of the Magazine and to access the digital issues of the Magazine for three (3) months from the Start Date.
3.2. Renewal of your Subscription:
3.2.1. If you have chosen to pay by a credit/debit card or cheque, your Subscription will not be auto-renewed. We will send you reminders via post letting you know when your Subscription is close to ending, giving you the option to renew (unless you have already told us that you do not wish to renew your Subscription). Unless you notify us before the end of your Subscription period that you wish to continue with your Subscription and we have taken payment in full for the renewed Subscription period, your Subscription will lapse; or
3.2.2. If you have chosen to pay by direct debit, your Subscription will be auto-renewed on a continual basis for the same Subscription period which you signed up to, unless you choose to end your Subscription before the renewal date using one of the methods of cancellation listed in paragraph 5.3. Your Subscription will auto-renew at the price applicable at the time of renewal. We will charge for the renewed Subscription using the direct debit that has been set up.
3.3. You are legally committed to pay your Subscription payment when it falls due. We reserve the right not to fulfil and to cancel orders and Subscriptions if we are unable to obtain payment authorisation from the issuer of your payment card or if your cheque fails to clear or if payment is not otherwise made by you.
3.4. While we try and ensure that all prices on our Website are accurate, errors may occur. If we discover an error in the price of the Magazine you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel your order and you have already paid for the Magazine, you will receive a full refund.
3.5. We may at any time change our Subscription prices. If you apply for a new Subscription after we display an updated price on our Website, the updated price will apply to your Subscription. For existing subscribers, we have the right to increase the price of your Subscription with effect from the renewal date. We will communicate any changes to the price in advance of renewal, and we will provide you with the option to cancel your Subscription if you do not wish to continue at the new price. If you chose not to accept the price increase, then we have the right to treat your Subscription as cancelled.
3.6. If you wish to dispute any payment on your account, you must contact us immediately by emailing us on sagamagazine@subscription.co.uk, writing to us at Saga Publishing Limited, Tower House, Lathkill Street, Market Harborough, Leicestershire LE16 9EF, or phoning us on 0800 904 7214 and provide us with full details of your dispute.
3.7. Ending your Subscription does not entitle you to a refund or credits for a partially used period (unless Cooling Off Rights apply as set out at paragraph 5.1).
4. PAYMENT METHODS AND OTHER IMPORTANT PAYMENT INFORMATION
4.1. You may pay for your Subscription by credit or debit card, by direct debit, or by cheque.
4.2. You authorise us to charge your payment card for the relevant amounts or otherwise take payment whenever payments are due in accordance with these Terms.
4.3. You will be charged in the currency as indicated on the Website. All prices are inclusive of VAT, unless we provide otherwise. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
4.4. We are not responsible for any additional fees your bank or payment provider may charge you, whether for payments, refunds or anything else.
4.5. We take great care to keep transactions secure. Secure card processing is carried out by trusted third party payment providers on our behalf. We have strict security procedures regarding the storage and disclosure of information (see our Privacy Policy as amended from time to time).
4.6. No matter how much protection we have on the Website, the security of information and payments over the internet cannot be guaranteed. Under no circumstances will we be liable for any losses incurred or sustained by you for transmitting information by email or other internet link.
5. YOUR RIGHT TO CANCEL
5.1. We want you to be sure that you have made the right decision to subscribe. If you change your mind about your Subscription, you have fourteen (14) days to cancel it. This is known as your “Cooling Off Rights” and will depend on the type of Subscription you purchase:
- ‘print only’ – your Cooling Off Rights will end fourteen (14) days after the date on which you receive your first print issue of the Magazine;
- ‘digital only’ – your Cooling Off Rights will end fourteen (14) days after the date on which the digital Magazine is made available for your access;
- ‘print and digital bundle’ – your Cooling Off Rights will end fourteen (14) days after the date on which you receive your first print issue of the Magazine,
(“Cancellation Period”).
The cancellation will take effect from when your notice is given to us, and your payment will be refunded to you.
5.2. You may otherwise end your Subscription at any time by using one of the cancellation methods set out in paragraph 5.3.
5.3. To exercise the right to cancel, you must inform us of your decision to cancel your Subscription using one of the following methods:
- Post: Saga Publishing Limited, Tower House, Lathkill Street, Market Harborough, Leicestershire LE16 9EF
- Email: sagamagazine@subscription.co.uk
- Telephone: 0800 904 7214
You may exercise the right to cancel by informing us of your decision to cancel your Subscription by a clear statement. We have set out an example cancellation form in Annex 1 of these Terms, which you may choose to use (but you do not have to).
5.4. To meet the Cancellation Period deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the Cancellation Period has expired.
6. EFFECT OF YOUR CANCELLATION
6.1. If you cancel your Subscription under your Cooling Off Rights, we will refund you the full amount paid by you for your Subscription in respect of which you are exercising your Cooling Off Rights.
6.2. The refund will be made as soon as possible and within fourteen (14) days of you telling us you have changed your mind.
6.3. You will be refunded through the same means of payment you used for the initial transaction, unless you have expressly requested otherwise. You will not incur any fees as a result of the refund.
6.4. If you cancel your Subscription outside of your Cooling Off Rights, any such cancellation will not take effect until the end of your current Subscription term that you have paid for, and you will not be entitled to any refund. We reserve the right to consider any such refund requests only in exceptional circumstances at our discretion.
6.5. Nothing in these Terms affects your statutory rights.
7. SUSPENSION OR TERMINATION OF YOUR SUBSCRIPTION
7.1. We reserve the right, acting reasonably, to immediately suspend or terminate your Subscription, without a refund of any fees, if:
7.1.1. you breach these Terms;
7.1.2. any information you have provided (whether during registration or thereafter) proves to be inaccurate, fraudulent, misleading or otherwise in violation of these Terms;
7.1.3. any fees due and payable by you are unpaid or are unjustifiably charged back; or
7.1.4. you or anyone on your behalf acts inappropriately towards our staff.
7.2. If we suspend your Subscription, you will not be able to access the Magazine during any period of suspension. If we terminate your Subscription, you will no longer be able to access the Magazine.
7.3. We are entitled at any time to end your Subscription with a refund of any fees if:
7.3.1. we are required to do so by applicable law or regulation or to comply with an order, instruction or request from a relevant authority;
7.3.2. we terminate our service as a whole for legal reasons or if in our reasonable opinion it is necessary to do so for security, technical or operational reasons; or
7.3.3. we stop providing Saga Magazine or a particular version of it (i.e. print or digital) or a subscription service.
If this occurs, we will refund in full any fees already paid which relate to the period after termination.
7.4. When your Subscription ends:
7.4.1. your right to access the Magazine will cease immediately;
7.4.2. all existing rights and liabilities under this contract remain unaffected; and
7.4.3. all paragraphs in this contract which are stated or intended to continue after termination will continue to operate.
8. COMPLAINTS/REPORTING
8.1. If you have any concerns or complaints about the Magazine, you can report this to us by sending an email to sagamagazine@subscription.co.uk or writing to Saga Magazine, Tower House, Lathkill Street, Market Harborough, Leicestershire LE16 9EF. Following submission of any report, we may contact you for further information.
9. YOUR PERSONAL INFORMATION
9.1. How we use any personal data you give us is set out in our Privacy Policy (as amended from time to time).
10. DELIVERY
10.1. If applicable, we will deliver print copies of the Magazine to the address you notify to us when you place your order. You agree that we will not be responsible for failure to deliver the Magazine if you have supplied us with an incorrect address or fail to notify us of a change of address. We reserve the right to dispose of incorrectly addressed print content without an obligation to refund you or any other person if they are returned to us and, despite reasonable efforts to contact you, we do not receive correct address details within fourteen (14) days of their return to us. We may ask you to pay an additional delivery fee if redelivery is necessary due to a failure on your part to provide us with the correct address.
10.2. In the unlikely event that your Magazine is damaged or defective upon delivery, please contact us by emailing us at sagamagazine@subscription.co.uk or phoning us on 0800 904 7214 as soon as possible (and no later than thirty (30) days from delivery). Once we receive your request, we will then be able to assist you and provide a suitable solution.
10.3. Please allow up to two (2) weeks for delivery within the UK, four (4) weeks for Europe and eight (8) weeks for the rest of the world. In the unlikely event that your Magazine is not delivered to you, please contact us by emailing us at sagamagazine@subscription.co.uk or phoning us on 0800 904 7214. Once we receive your request, we will then be able to assist you and provide a suitable solution.
10.4. Nothing in clauses 10.2 and 10.3 affects your statutory rights.
11. LIMITATIONS ON OUR LEGAL RESPONSIBILITY AND LIABILITY TO YOU
11.1. While we use every effort to ensure that the Magazine remains available at all times, errors, interruptions and delays may occur in the availability of the Magazine. We do not accept any liability arising from any interruption or delay in the availability of the Magazine.
11.2. We will not be liable to you for any delay in delivery or non-delivery of the Magazine where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes, malicious damage involving employees, or pandemics.
11.3. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law. In this paragraph 11, any reference to us includes our employees and agents who shall have the right, with our consent, to enforce these Terms.
11.4. To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Magazine or any content within it, whether express or implied, except as expressly set out in these Terms.
11.5. We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use the Magazine or the use of or reliance on any content displayed in the Magazine. You acknowledge that whilst we endeavour to ensure that content in the Magazine and any related material provided to you by us, whether by email or otherwise (“Saga Magazine Materials”) is accurate and complete, it is provided only for general information, is not intended to address your particular requirements and does not constitute any form of advice or recommendation by us. You acknowledge that the content in the Magazine does not necessarily reflect our views and opinions or those of any of our brands and that the Saga Magazine Materials should not be relied upon by you in making (or refraining from making) any specific investment or other business or personal decisions. You further acknowledge that professional advice should be obtained before making any such decision.
11.6. We will not be liable for any loss or damage:
11.6.1. other than to the extent arising from a breach of the express provisions of these Terms by us or a breach of any other legal duty owed to you by us;
11.6.2. unless that loss or damage was reasonably foreseeable by us as an obvious consequence of our breach at the time you and we entered into these Terms;
11.6.3. which results from (in whole or in part) any breach by you of these Terms, any legal duty owed to us by you, or any negligence by you.
11.7. We will use reasonable endeavours to ensure that the digital Subscription of the Magazine does not contain or promulgate any viruses or other malicious code. However, you acknowledge that we cannot guarantee that the Magazine will be free from the same and it is recommended that you maintain adequate anti-virus and anti-malware software that can check for the presence of viruses and other malicious code. We exclude to the fullest extent permitted by applicable laws all liability in connection with any damage or loss caused by viruses or other malicious code originating or contracted from the Magazine.
12. CHANGING SUBSCRIPTION AND THESE TERMS AND CONDITIONS
12.1. We can always change a Subscription:
- to reflect changes in relevant laws and regulatory requirements;
- to make minor technical adjustments and improvements, for example to address a security threat;
- to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
12.2. We may change the Terms from time to time without notice to you. However, for any material change or changes, we will give you at least fourteen (14) days’ notice, unless a more urgent change is needed to comply with laws or regulations or to deal with an unforeseen and urgent threat or danger.
12.3. We will notify you of the changes to the Terms in writing via email or post based on the email address or postal address you provided to us upon Subscription (or as updated by you from time to time) and by posting the new version of the Terms on the Website.
12.4. If you do not agree to the changes to the Terms, and the changes are material, you can contact us using one of the methods listed in paragraph 5.3 in order to end your Subscription up to the day before the updated terms take effect. If you do not contact us within that time period, the updated terms will apply to you.
13. GENERAL
13.1. Headings used in these Terms are for convenience only and will have no legal meaning or effect.
13.2. We may transfer the benefit of these Terms and our rights thereunder to a third party on reasonable notice to you. Your rights under these Terms will not be prejudiced.
13.3. These Terms are personal to you. As such, you may only transfer your rights and obligations under these Terms if we agree in writing.
13.4. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
13.5. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
13.6. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.
13.7. These Terms (as amended from time to time), along with any document expressly referred to within them, constitute the whole agreement and understanding between you and us and supersede any previous arrangement, understanding or agreement between you and us relating to the subject matter of these Terms.
13.8. These Terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in.
ANNEX 1 - EXAMPLE CANCELLATION FORM
Complete and return this form only if you wish to cancel the contract:
To: Saga Publishing Limited, Tower House, Lathkill Street, Market Harborough, Leicestershire LE16 9EF or sagamagazine@subscription.co.uk
I hereby give notice that I cancel my contract for Saga Magazine ordered on [*].
Your name,
Your address,
Signature of subscriber (only if this form is notified on paper),
Date
[*] Delete as appropriate
ANNEX 2 – OPERATING REQUIREMENTS
Note that these OS versions maybe supported across a broad range of devices. Apple tends to extend iOS support to devices many years old and Android runs on a huge number of devices from many different manufacturers. Given this diversity, performance will not be equal across all devices and the and and physical state of any single device can also have a notable impact on performance. Any versions that are no longer supported by Apple/Google and make up less than 2% of platform usage will be dropped.
For web browsers we support the 2 most recent major versions of the below-stated browsers, and the last 3 years of MacOS and Windows releases.
iOS: 17, 16, 15.
Android: 14, 13, 12, 11, 10, 9 (Pie), 8 (Oreo); Fire OS 7, 8
Desktop Web: Chrome, Firefox, Safari, Microsoft Edge
M1 Macs: Bolt apps will run on M1 Macs but are not fully supported at this time. If you'd prefer your apps not be available, you can opt out when submitting an update.
Amazon
Bolt Amazon apps can only be downloaded from the Amazon Appstore, not the Google Play Store
Please note that performance will not be equal across all devices and the physical state of any single device can also have a notable impact on performance.
[END OF LEGAL DOCUMENT]
